Trust and clarity
These terms govern use of the Yodoo website and service requests. Implementation, hosting, support and fees are defined in the quotation or service agreement for your organisation.
Version: yodoo-terms-20261104 · Updated: 4 November 2026
Yodoo provides systems, configuration, development and integration based on Odoo Community. The specific agreement defines applications, addons, users, resources and included services. Mention of Odoo does not imply official partnership or certification. Third-party application licences are excluded unless stated in the quotation.
You must provide accurate information and be authorised to submit requests for your organisation. Keep sign-in details and verification codes confidential and report suspected unauthorised access. Customers are responsible for managing their users and permissions and approving their transactions.
Selecting applications or verifying your email registers a service request. Use starts after the request is accepted, the environment is prepared and access details are delivered. A requested database name is not finally reserved until approved. The request status shows its processing stage; contact support about delays.
Plan fees, currency and included resources are shown, with taxes and extra charges detailed in the quotation or invoice. Trial duration, limits and conversion to a paid subscription follow the terms presented when contracting. A zero-priced plan does not permanently waive implementation or other service charges. Renewal, cancellation and refunds follow the specific agreement and applicable law.
Project scope defines development, integration, migration, training, acceptance criteria and delivery dates. Changes outside scope require agreement on time and cost. External integrations depend on valid customer accounts, available interfaces and provider terms.
Business data and content remain the customer's. Core software, addons and developments are subject to their licences and the agreement. Customers may use the service within their subscription and must hold the rights needed to process data they upload or share.
The hosting agreement defines the environment location, resources, backup and recovery policy and support. A marketing page does not guarantee availability or response times absent from the agreement. Maintenance follows the agreed operating plan, and significant incidents are coordinated through support channels.
Using the service for unlawful activities, infringing others' rights, bypassing permissions, distributing malware or flooding systems with requests is prohibited. Usage affecting security may be restricted as necessary to address it, with follow-up under the agreement and applicable obligations.
Cancellation and termination requests are reviewed with an authorised representative. The specific agreement defines export arrangements, collection deadlines, retention and deletion periods and outstanding charges. Arrange data collection before the subscription ends; removing a website account does not replace a service termination request.
Read these terms together with the Privacy policy and the specific service agreement. Commercial and operational details follow the accepted agreement without limiting statutory rights. The update date appears above. Significant subscription changes are explained through the agreed contact channel. The contracting entity, applicable law and dispute process are defined in the contract.
For enquiries or requests to review your information, Talk to the Yodoo team or email us at [email protected]. Include your request or subscription reference, without passwords.