Your data deserves clarity
This policy explains how Yodoo handles visitor, service request and support information, and how it relates to business data inside your environment.
Version: yodoo-privacy-20261104 · Updated: 4 November 2026
Account and contact data may include your name, email, phone, business name and industry, requested applications and environment name, plus information and attachments sent through forms or support. Do not send passwords or verification codes in enquiries.
We use information to answer enquiries, verify email, assess service requests, prepare agreements and environments, and manage subscriptions, support and follow-up. Necessary technical logs help diagnose faults, protect the service and investigate unauthorised use. Accepting service terms does not grant unrestricted permission for unrelated marketing messages.
Messages sent to the team are kept in conversation records. When the automated assistant registers a request, your email and problem summary are copied to a linked ticket and assigned to an owner. Authorised people access the request according to their roles and permissions.
Subscription request data differs from transactions and records managed inside your business environment. Your organisation determines the purposes and user permissions for processing customer and employee data. The service agreement defines the processing, hosting and support provided on its behalf by Yodoo.
Hosting, email delivery and integrations may require sharing necessary data with the relevant provider. Hosting arrangements, processing locations and relevant parties are defined in the service agreement. Before enabling an external integration, its data flows and terms are reviewed. Using Odoo Community does not mean Yodoo customer databases are automatically hosted by Odoo.
Retention needs vary by purpose, such as following a request, delivering a subscription or keeping legally required records. Retention for a customer's environment and backups is defined in the service agreement. You may request deletion of unnecessary data, subject to legal obligations and information needed to handle claims. Backup deletion may require the applicable retention cycle to expire.
Access permissions are managed according to user responsibilities. Support work on a customer environment follows the approved scope and permissions. Protect your account with a suitable password, do not share it, and review team permissions. Contact us if you suspect a breach or unauthorised use.
Essential storage supports sign-in, sessions, language and consent choices. Choose essentials only in the consent bar; enabled optional services follow your choices and website settings. See Cookie policy for details. Blocking essential storage in your browser may prevent some account functions from working.
You may enquire about your information, request correction or a copy, review retention, request deletion or object to a particular use, as allowed by applicable law and the service agreement. We verify identity and authority before disclosing or changing information to protect you and your organisation.
For enquiries or requests to review your information, Talk to the Yodoo team or email us at [email protected]. Include your request or subscription reference, without passwords.
The policy version and update date appear above. Material changes to data use are explained and additional consent is requested when required by law or the nature of the use. The responsible service entity and contact details are reviewed in the business agreement.